HP SDS integration in 3manager

Summary

HP Smart Device Services (SDS) allows you to manage supported HP devices remotely. 

By enabling the integration in 3manager, you can perform actions such as rebooting printers, updating firmware, opening the Embedded Web Server (EWS), retrieving logs, and monitoring supplies without being on site.

You can choose between 3 options:

1. Use the HP Cloud DCA (cDCA). This removes the need for a local data collector and lets devices communicate directly with the HP cloud.
    
2. Use the HP JAMc. This works as a centralised application on a Windows computer, functioning as a data collector.
    
3. Continue using the 3manager Data Collector together with SDS if you prefer to manage all devices in one setup.

How it works

HP SDS uses secure communication to connect directly with HP printers. Depending on your setup, you can either deploy the HP JetAdvantage Management Connector (JAMc) on a Windows machine at the customer site or onboard devices directly to the HP Cloud through the Cloud DCA.

Both options feed SDS capabilities into 3manager, where you access them via the HP SDS button on each supported device.

Enabling the integration

1. Go to the customer account in 3manager, open settings, select integrations, and click configure on HP SDS. Switch the integration on.
    
2. You will then be able to download the onboarding tool for Cloud DCA or the JAMc installer for an on-site Windows computer.
    
3. For Cloud DCA, install the onboarding tool, discover the printers, configure them, and export the file to upload back into 3manager. The devices will then appear with SDS features enabled.
    
4. For JAMc, install the connector on a Windows computer, enter the IP ranges to discover printers, and make sure admin credentials are provided so that SDS features can be executed.

Available features

Once enabled, HP SDS in 3manager allows you to open the printer EWS remotely, restart printers, perform firmware updates or downgrades, retrieve logs with recommended fixes, change control panel messages for low toner, view current supply states, track historical supply replacements, and access predictive alerts.

Ports and URLs 

Required Ports: (for Cloud DCA and JAMC)

• Port 443 (HTTPS, outbound): Used for secure communication with HP cloud services. All device telemetry, supplies, counters, and management commands are sent over TLS 1.2. 
   
• Port 80 (HTTP, outbound): Used only for lightweight signaling (about 40 bytes per check). This port is checked frequently, about every 10 seconds, to confirm that devices are available. All payloads are still encrypted at the application level.

 

Required URLs for Cloud DCA: 

• https://dopplerapp.msit.hpcloud.hp.com/*
• https://directory.id.hp.com/*
• https://ondeviceservices-prodeu.smartcloudprint.com/*
• https://ondeviceservices-prod.smartcloudprint.com/*
• https://prod.firmwareupdate.hpjamservices.com/*
• https://.avatar.ext.hp.com/
• wss://.avatar.ext.hp.com:443/
• http://.avatar.ext.hp.com/

Required URLs for JAMC: 

• https://jamanagement.hp.com (US)
• https://eu.jamanagement.hp.com (EU)
• http://crl3.digicert.com/ssca-sha2-g6.crl http://crl4.digicert.com/ssca-sha2-g6.crl
• HP signaling and registration services under https://connectivity.pod1.avatar.ext.hp.com:443/* and https://registration.pod1.avatar.ext.hp.com:443/*

Things to note

• HP SDS requires Futuresmart firmware version 4.9.0.1 or newer.
   
• If you choose the Cloud DCA option, there is no need to install a local data collector. This is useful for sites with only HP devices or locations where installing a DCA is not possible. Remember to enabled "Use as data-collector" in the integration configuration.
   
• If you prefer, you can still run the 3manager Data Collector alongside SDS. This allows you to keep using 3manager data for multibrand fleets while adding HP SDS features on top.

Downloads:

• Download Installation Guide
• Download Cloud DCA Whitepaper
• Dowload JAMC white paper